Have a question? See below!
What is JCB Direct?
JCB Direct is our new online sales platform which allows UK mainland business customers to order and purchase a brand new JCB machine directly from JCB.
How does JCB Direct work?
The process is simple. Find the perfect machine for you, select your finance package and pay a £100 holding deposit. Once this has been completed JCB Finance will contact you directly to discuss your finance application. When your application is approved we will be able to confirm your delivery date.
Who can I speak to if I have any issues?
You can contact our online sales team via our live chat feature, email us at email@example.com or call us on 0300 303 4355.
When and how is my JCB machine order confirmed?
Once your finance has been approved and accepted we will send you a confirmation email and be in contact via phone.
Can I cancel my machine order once it's been placed?
If you would like to cancel your machine order please contact us directly via our live chat, email us at firstname.lastname@example.org or call us on 0300 303 4355. Please note, the £100 holding deposit is fully refundable!
I'm not sure exactly which machine will work best for me, who can I talk to?
We have detailed machine specifications listed on the individual pages but if you need further advice or details please contact us via our live chat feature, email us at email@example.com or call us on 0300 303 4355 and we’ll be happy to help you.
Can I add options to the machine I'm ordering?
The machines offered online have had our most popular options already selected meaning it comes fully equipped to tackle everything you need. If you do require extra options please contact us directly using our live chat feature, email us at firstname.lastname@example.org or call us on 0300 303 4355 and we will put you in contact with your local dealer who will be able to handle your enquiry.
Can I part exchange my current machine as part of my online order?
If you have a machine you would like to part exchange please contact us directly via our live chat feature, email us at email@example.com or call us on 0300 303 4355. We will arrange for your local dealer to evaluate your part exchange.
How will my JCB machine be delivered?
Your new JCB machine will be delivered to your door and installed by our JCB installation team.
How much does it cost for my new machine to be delivered?
Delivery of your new machine is included you will not have to pay anything extra.
How long will delivery of my machine take?
Estimated delivery times are shown on the individual product pages. As soon as your finance application is complete, we get in contact within 24 hours to discuss delivery at a time suitable to you.
Will my machine be inspected before delivery?
Your machine will undergo a full pre delivery inspection before it is delivered to you.
I am a non VAT registered business, can I still order a machine through JCB Direct?
If you’re a non VAT registered business we can still help you, please get in contact through our live chat feature, email us at firstname.lastname@example.org or call us on 0300 303 4355.
I'm not a UK business can I still purchase a machine through JCB Direct?
In short, yes! JCB Direct will only be able to support UK registered businesses, however we can put you in touch with your local dealer who will be able to assist, please contact us via our live chat feature, email us at email@example.com or call us on 0300 303 4355.
Can JCB Direct machines be delivered outside of the UK?
Can I test a machine before purchase?
If you would like a machine demo please contact us via our live chat feature, email us at firstname.lastname@example.org or call us on 0300 303 4355.
What happens if I want more than one machine?
If you wish to order more than one machine you can simply add both machines to your basket and pay a £100 deposit per machine. Finance will then be in contact in order to discuss finance for the machines.
Are all the machines listed on JCB Direct new or used?
Currently on JCB Direct all items listed are new and are not pre-registered or pre-owned. If you would prefer to buy a used JCB please take a look at what is currently available across the JCB dealer network https://www.jcb.com/en-gb/used-equipment
What is a JCB FlexiLease and why are the weekly illustrations generally lower than Hire Purchase?
JCB FlexiLease is an operating lease specifically designed for JCB’s. With fixed low-cost lease instalments which reflect a predicted future investment value of the machine at the end of the agreement (often resulting in lower payments compared to Hire Purchase).
Also, with VAT payable monthly with each instalment, JCB FlexiLease can be a method of acquiring the long term use of a JCB in a cost effective manner.
You will be told what the machine investment value is at the outset and within 30 days of the end of the agreement you have the opportunity to find an approved buyer, giving the supplying dealer first option. Any profit achieved above that investment value is yours!
You are protected against any loss made on disposal and you can simply return the machine to JCB Finance if you wish. Terms and return conditions apply.
You will NOT own the machine at the end of the agreement.
How long is the finance term?
The prices shown are based on a 3 + 33 monthly payment term. This means on signing you pay the equivalent of 3 monthly payments and then 33 monthly direct debit payments will be taken monthly thereafter.
On Hire Purchase when all payments have been made (including the Acceptance and Option to Purchase Fee) you will own the machine.
On JCB FlexiLease, after your 33rd direct debit you have use of the machine for a further 2 months with nothing to pay.
What will my weekly payments be?
The weekly illustrations shown are based on 3 + 33 monthly payment profiles. Your direct debits will be monthly, not weekly. The weekly illustration is to help you make a comparable budgeting decision.
Do I own the machine at the end of the agreement?
On Hire Purchase you own the machine when all payments have been made.
On JCB FlexiLease you do not own the machine at the end. Instead you have the option to return the machine to JCB Finance or you can be appointed as our agent to find a buyer, giving the supplying dealer the first option to purchase. The minimum sale price is the Investment Value as stated, plus VAT. Any price achieved over the Investment Value is yours. Terms apply.
Can I buy the machine at the end of a JCB FlexiLease?
No. The lessee (you) cannot purchase a leased asset. If ownership is important to you, Hire Purchase may be a more appropriate option. Speak to your accountant or Finance Director to see which option is most suitable for your business.
Who is the finance agreement with?
J.C. Bamford Excavators Ltd is an appointed representative of JCB Finance Ltd which is authorised and regulated by the Financial Conduct Authority. JCB Finance Ltd registered in England number: 972265 and whose registered address is: The Mill, High Street, Rocester, Staffs, ST14 5JW. Firm reference number: 708332. For more details on JCB Finance Ltd see www.jcb-finance.co.uk